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Identification of the person responsible for the website
MARGARITA MONTANÉ, S.L. (or MONTANÉ)
NIF: B-64.508.757
Paratge Can Viader, S/N, El Roque
Gualba (08474 - Barcelona)
NIF: B-64.508.757
Paratge Can Viader, S/N, El Roque
Gualba (08474 - Barcelona)
Shipping Orders
Shipping costs will vary depending on the destination and shipping mode selected and will be displayed at all times on screen. Shipping costs will be borne by the buyer, except in cases where otherwise stipulated on screen by MONTANÉ or by current promotions.
MONTANÉ emphasizes the responsibility of the user to enter a complete and correct delivery address. At the time of departure of the distribution order the customer will be informed of this fact and the carrier will activate the tracking functions to ensure delivery.
MONTANÉ sends to:
MONTANÉ emphasizes the responsibility of the user to enter a complete and correct delivery address. At the time of departure of the distribution order the customer will be informed of this fact and the carrier will activate the tracking functions to ensure delivery.
MONTANÉ sends to:
- Within Spain
> Courier: Delivery within 24 - 48 working hours after the order leaves our warehouse.
- International Shipping
> Courier: We send the order to the shipping address you provide. Delivery in 3 - 5 working days on average since the order leaves our warehouse, although it may be delayed depending on the country of destination of the order.
Delivery times may be altered by extraordinary incidents in the carrier, difficulties in the delivery of the goods or causes of force majeure.
Exceptions to delivery times:
During the special offers on the MONTANÉ website, the delivery time may be longer than usual.
MONTANÉ holiday periods will be notified on the website and during the purchase process.
MONTANÉ will not assume any responsibility for delay in delivery of orders when this delay is the sole fault of the buyer or the authorized person.
The customer assumes the risks of deterioration, impairment, damage and loss of the products of the order from the moment of delivery of the same in accordance with the procedure regulated in these Terms and Conditions. The customer will be responsible for the storage and preservation of the products under the conditions that, if applicable, are established on their labelling.
Return Policy
By virtue of the provisions of article 102 of the Consolidated Text of the General Law for the Defense of Consumers and Users, the client will have a period of up to fourteen calendar days from receipt of the product to exercise their right of withdrawal, without indicate any reason (MONTANÉ extends this period to 30 calendar days to extend the client's flexibility).
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement to the address Paratge Can Viader, S / N, El Roqué, in the town of Gualba (Zip Code 08474 - Barcelona); or through email info@montaneshoes.com. To do this, you can use the withdrawal form model included in Annex 1 of the general conditions. After this communication, MONTANÉ will contact the buyer to give him the appropriate instructions to make the shipment.
In case of withdrawal on your part, all payments received from you will be returned to the client.
Returns in MONTANE are free in Spain (Peninsula), Portugal and France. In the rest of the countries or in any other case, the shipping costs for the execution of the return will be borne by the user.
Returned products must be in normal condition (with its original and unused packaging). It will be necessary to attach a copy of the invoice. Before returning the product, the user must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.
If the reason for the return is that the product is defective or does not correspond to what was ordered, MONTANÉ will bear the costs of the return and the new shipment.
The refund of the amount will be made once the returned order arrives at our offices and with the same form of payment that has been used.
The exercise of the right of withdrawal will extinguish the obligations of the parties to execute the contract.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement to the address Paratge Can Viader, S / N, El Roqué, in the town of Gualba (Zip Code 08474 - Barcelona); or through email info@montaneshoes.com. To do this, you can use the withdrawal form model included in Annex 1 of the general conditions. After this communication, MONTANÉ will contact the buyer to give him the appropriate instructions to make the shipment.
In case of withdrawal on your part, all payments received from you will be returned to the client.
Returns in MONTANE are free in Spain (Peninsula), Portugal and France. In the rest of the countries or in any other case, the shipping costs for the execution of the return will be borne by the user.
Returned products must be in normal condition (with its original and unused packaging). It will be necessary to attach a copy of the invoice. Before returning the product, the user must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.
If the reason for the return is that the product is defective or does not correspond to what was ordered, MONTANÉ will bear the costs of the return and the new shipment.
The refund of the amount will be made once the returned order arrives at our offices and with the same form of payment that has been used.
The exercise of the right of withdrawal will extinguish the obligations of the parties to execute the contract.